Privacy Policy

This privacy policy describes how multikeuze.com collects, uses, and discloses your personal information when you visit the Site or make a purchase.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. If you contact us for customer support, we may collect additional information. In this privacy policy, we refer to all information that can uniquely identify an individual (including the information below) as "Personal Information." See the list below for more details on the personal information we collect and why.

Device Information

Examples of personal information collected: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately and perform analytics on Site usage to optimize our Site.
Source of collection: Automatically collected when you visit our Site through cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: Shared with our processor, Shopify.

Order Information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to offer products or services to fulfill our contract with you, process your payment information, arrange shipping, provide invoices/order confirmations, communicate, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertisements regarding our products or services.
Source of collection: Collected from you.
Disclosure for business purposes: Shared with our processor, Shopify.

Customer Support Information

Examples of personal information collected: name, email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: Collected from you.
Disclosure for business purposes: Third-party customer service agency.

Minors

We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request its removal.

Sharing of Personal Information

We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: [Shopify Privacy Policy].
• We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: [Google Privacy Policy]. You can also opt-out of Google Analytics via: [Google Analytics Opt-out].
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or similar technologies (for which you may give consent, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at [Network Advertising Initiative].

You can opt-out of targeted advertising on:

• FACEBOOK
• GOOGLE
• BING

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Use of Personal Information

We use your personal information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Protection of your vital interests;
• The performance of a task carried out in the public interest or in the exercise of official authority;
• For our legitimate interests, provided they are not overridden by your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more details about your right to deletion, see the 'Your Rights' section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing that is solely based on automated decision-making (including profiling), where that decision has a legal effect or otherwise significantly affects you.

We make limited use of automated decision-making that has a legal or significant effect, using customer data.

Our processor, Shopify, makes limited use of automated decision-making to prevent fraud, which does not have a legal or significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blocking of IP addresses associated with repeated failed transactions. This block lasts a few hours.
• Temporary blocking of credit cards linked to blocked IP addresses. This block lasts a few days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us at the following email address: support@Multikeuze.com.

Your personal information is initially processed in Ireland and is then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify's GDPR Whitepaper: [Shopify GDPR Whitepaper].

CCPA

If you are a resident of California, you have the right to access the personal information we have about you (also known as the 'Right to Know'), transfer it to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us at the following email address: support@multikeuze.com.

If you would like to designate an authorized representative to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences (such as login credentials and region choices). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide us with information on how people use the website, such as whether it is their first visit or if they are frequent visitors.

We use the following cookies to optimize your experience on our Site and deliver our services.

Cookies Necessary for the Operation of the Store

• Reporting and Analytics

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain active until you stop browsing, while persistent cookies remain active until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.

You can manage and control cookies in various ways. Please note that deleting or blocking cookies may negatively affect your user experience and certain parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in the "Tools" or "Preferences" menu of your browser. For more information on how to change your browser settings or block, manage, or filter cookies, please refer to your browser’s help file or websites like www.allaboutcookies.org.

Additionally, please note that blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that, as there is no consistent industry standard for how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy policy, if you have any questions, or if you wish to file a complaint, please contact us by email at support@multikeuze.com.